Billing Terms & Conditions
Billing Terms & Conditions
Last Updated: September 11, 2026
These Billing Terms & Conditions explain how payments, charges, orders, refunds, and billing-related matters are handled when you purchase products from PETVARA.
By placing an order through petvara.shop, you agree to these terms in addition to our Terms of Service and other applicable store policies.
1. Product Prices
All prices displayed on PETVARA are shown in the currency indicated on the website or checkout.
Prices may change at any time without prior notice.
A price change will not affect an order that has already been successfully accepted and confirmed, except where permitted by applicable law.
2. Taxes
Applicable taxes may be calculated and added during checkout depending on the customer's location, applicable laws, and the information provided during the order process.
Customers are responsible for any taxes, duties, or charges that are legally applicable to their purchase.
3. Payment Authorization
When you place an order, you authorize PETVARA and its applicable payment providers to charge the payment method selected during checkout for the total amount of the order.
Payment authorization may be subject to verification by your bank, card issuer, or payment provider.
4. Payment Methods
Available payment methods are displayed during checkout.
Payment methods may vary depending on the customer's location and other factors.
We reserve the right to add, remove, or modify available payment methods.
5. Order Confirmation
After completing checkout, you should receive an order confirmation.
An order confirmation indicates that your order has been received.
In certain circumstances, PETVARA may need to review or cancel an order before fulfillment.
6. Payment Failure
If a payment cannot be successfully processed, the order may not be fulfilled until payment is successfully completed.
Payment failures may occur due to:
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Insufficient funds
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Incorrect payment information
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Bank restrictions
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Payment provider restrictions
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Security verification
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Expired payment methods
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Other reasons determined by the payment provider
7. Incorrect Pricing
Although we make reasonable efforts to ensure product prices and information are accurate, errors may occasionally occur.
If an item is listed with an incorrect price due to an obvious error, PETVARA may cancel the affected order and refund any payment that has already been collected, subject to applicable law.
8. Promotional Discounts
Promotional codes, discounts, and special offers may be subject to additional conditions.
Unless otherwise stated:
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Only one promotional code may be used per order
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Discounts cannot be exchanged for cash
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Promotional offers may have expiration dates
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Some products may be excluded from promotions
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Promotions cannot be applied retroactively to completed orders
9. Refunds
Approved refunds are generally issued to the original payment method.
After PETVARA processes a refund, the time required for the funds to appear may depend on the customer's bank, card issuer, or payment provider.
For additional information, please review our Refund Policy.
10. Duplicate Charges
If you believe you have been charged more than once for the same order, contact us at:
Please provide your order number and relevant payment information that can help us investigate the issue.
Do not send complete payment card numbers or security codes by email.
11. Chargebacks
If you believe there is an issue with a payment or order, we encourage you to contact PETVARA first so that we can attempt to resolve the matter.
Nothing in this section limits any rights available to consumers under applicable law.
12. Payment Security
Payments are processed through Shopify's checkout system and applicable payment providers.
PETVARA does not intentionally request or store complete payment card numbers or security codes through ordinary customer support communications.
Customers should never send complete payment card information, passwords, or security codes by email.
13. Currency Conversion
If your bank or payment provider uses a currency different from the currency displayed at checkout, your bank or payment provider may apply its own exchange rate or foreign transaction fees.
PETVARA does not control fees charged by banks or third-party payment providers.
14. Billing Information
Customers are responsible for providing accurate billing information during checkout.
Incorrect billing information may result in payment verification problems or delays.
15. Contact
For billing or payment questions:
PETVARA
Email: support@petvara.shop
Phone: +1 (202) 964-5536